Frequently Asked Questions

 Yes we do!!

All prices are in AUD!

Customers can inform of us when they would like to see a
style return and we will do our best to restock if available.
Otherwise styles that have been so popular and sell out in
days we usually reorder. Customers can leave contact
details and we call when available so they don’t miss out.

Yes, If a full price item and policy terms are met.
Contact us first, then send a prepaid addressed satchel for
the return of the new size and we will return the new item as
soon as the returned item arrives.

Contact the store Asap and we will change the address
providing it has not left. Once left, unfortunately the address
cannot be altered

Contact via email: blackivyboutique@gmail.com
alternatively for immediate response or urgent requests

Ph: 07 40 411 131

We’re located in Cairns, Queensland! We have a Brick &
Mortar store in Cairns Central Shopping Centre

Yes. We endeavour to add descriptions of items.
However, If not, contact us for details.

It depends on the brand. If you email us which piece
you’re looking at we can help give accurate sizing on the
item.

Immediately. Customers receive an email once shipped
and tracking number provided

Items reduced are shown on website

Contact the store and if available for re-order we will
contact once arrived